9 Ways to Engineer Viral Products and Word of Mouth Marketing

Designing virality and word of mouth marketing into your product When it comes to producing hockey stick growth and exploding valuations, virality and word of mouth are the holy grail. A product that markets itself without spending a dime on customer acquisition (CAC)… That is the stuff of legends that every company strives for, but...

Stealing Starbuck’s Strategy for Viral Growth and Customer Retention

Designing addictive products Three-to-four-million people buy Starbucks coffee every day. And in the US alone, there are more than 250M cups of coffee (of any brand) purchased on a daily basis. That’s a lot of freaking caffeine. And it doesn’t even include homebrew… But it wasn’t always so. Habits are hard to build and harder...

Growth Hacking in Big Tech’s New Red and Blue Oceans

Facebook, Linkedin, Zynga… they all had it easy. They all grew on the backs of existing services, spamming users with mass invites and notifications until a loyal following was suckered into using the product. And thanks to the inherent network effects, for every new user, the product was incrementally better for you as well… and...

How to Build Impact Businesses that also Make Money

Founders can change the world and still profit in the process There’s a growing trend in startups to actually give a shit, to make something that unlike the next photosharing app, actually makes the world a better place. Call this milleniallism, call this common sense… whatever it is, it’s a good thing. Whether it’s TOMS,...